Privacy policy

Who processes your data

Peaked, the publisher of the site (see the legal notice), is responsible for the processing described here. If you have any questions or wish to exercise your rights, contact us at contact@peaked.fr.

What we collect and why

• Your account (surname, first name, email, phone number (optional), encrypted password, version of the Terms of Use accepted): to identify you and manage your bookings. Legal basis: performance of the contract.
• Your bookings and payments (activities, dates, participants and their ages where the activity requires one, amounts, invoices): to carry out the booking and meet our accounting obligations. Payments are processed by Stripe: Peaked never has access to your card number.
• Messaging with professionals: to prepare for the activity. Contact details (email, phone number) written in a message are hidden until the booking is confirmed.
• Your reviews and your reports of content: to inform other travellers and to deal with illegal content (European Digital Services Act).
• Connection logs (IP address, browser): to keep accounts secure. Legal basis: legitimate interest.
• For professionals: identity, SIRET number, documents (professional card, insurance), qualifications, bank details (held by Stripe) and tax information (date of birth, tax number): Peaked is required by law to report to the tax authorities each year the sums received by each professional (European DAC7 Directive, Article 1649 ter A and following of the French General Tax Code). Legal basis: legal obligation.

Who has access

The Peaked team; the professional you book (your name, plus your email and phone number once the booking is confirmed); our technical service providers, each for their own task: Stripe (payment), Resend (sending emails), our hosting provider, Umami (anonymous audience measurement); the tax authorities, for the DAC7 reporting of professionals. Your data is never sold.

How long we keep it

• Account never confirmed: deleted after 7 days.
• Inactive customer account: we send you an email after 23 months without a login, and the account is deleted after 2 years (invoices are kept, as required by law).
• Messaging: deleted 1 year after the last activity booked between you and the professional, or 5 years in the event of a dispute.
• Reviews: online for 3 years after publication, then deleted.
• Messages sent via the contact form: 3 years after the last exchange.
• Connection logs and account activity log: 12 months.
• Invoices and accounting documents: 10 years (legal obligation).
• Reports of content: 3 years after the decision.
• Professionals' tax information (DAC7): 10 years.

Your rights

You can view and export your data, correct it and delete your account at any time from your account area. You can also object to processing or request that it be restricted by writing to contact@peaked.fr, and lodge a complaint with the CNIL (www.cnil.fr).

Cookies and audience measurement

Peaked only uses cookies that are essential for the site to work (login, basket, security, remembering your choices). Visits to the site are measured with Umami, without cookies or tracking from one site to another: the statistics are anonymous and are used only to improve Peaked. You can object to this measurement at any time via the "Manage my cookies" link at the bottom of the page.

Document to be completed by the Peaked team from the administration area (Content › Legal documents section). Each change creates a new dated version, with its effective date.