Content reporting policy

Reporting content

If a professional's listing, an activity, a review or a message seems unlawful, misleading or in breach of our rules, use the "Report" button next to that content. Anyone can use it without an account (for a message, only the participants in the conversation can).

What a report contains

The content concerned (identified automatically), the reason, an explanation of a few sentences, your name and email address, and a declaration that you are making your report in good faith and that the information you have given is accurate.

How reports are handled

You will receive an acknowledgement of receipt by email, with a reference number. The Peaked team examines each report carefully and objectively, then informs you by email of its decision and the reasons for it: content removed or modified, account suspended, or report closed without further action. Where action is taken, the author of the content is informed of it, along with the reasons for the decision.

Challenging a decision

Both the person who made the report and the author of the content can challenge the decision by replying to the email they received or by using the contact form, and the decision will then be reviewed. They can also turn to a certified out-of-court dispute settlement body, or bring the matter before the competent courts.

Misuse

Where reports are manifestly unfounded and repeated, we may, after a warning, suspend the processing of further reports from the person concerned.

Contact for authorities

Single point of contact for authorities: [À compléter : adresse email dédiée aux autorités].

Document to be completed by the Peaked team from the administration area (Contents › Legal documents section). Each change creates a new dated version, with its effective date.